Tesco app and website down as ‘technical issues’ leave customers locked out of accounts
TESCO customers complained of being locked out of their accounts this afternoon.
Shoppers were receiving error messages on the website informing them of "technical issues" while others couldn't access the app to scan their Clubcards in store.
One customer wrote on social media: "@Tesco there is a problem with your app? Keeps saying something is wrong and wont let me log in.
"I've deleted it and reinstalled but same issue on all devices. Will it be sorted today? Shopping coming tomorrow and only have 1x4 pints of milk and 2 loaves in the basket."
Another said: "@Tesco app still down? Can't access my Clubcard to shop instore."
A third person added: "@Tesco Have a woosh order coming, now cant access the app and its late for its delivery slot - is it actually coming?"
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However, a Tesco spokesperson has since confirmed the software issue has been resolved.
They said: "We have fixed a software issue that temporarily impacted customers using our website and app this afternoon.
"We’re sorry for the inconvenience."
More than 1,600 reports were made on Downdetector, which monitors website and app outages, at the peak of the outage.
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There was an initial flurry of reports just before 12pm, with more than 600 people complaining of issues.
By 3pm, even more people had reported problems with the app and website.
Almost 60% of users were experiencing problems with the app and another 18% with the website.
A further 25% of people said they were having trouble logging in.
It's unclear whether deliveries were affected due to the IT glitch.
Tesco suffered a similar issue late last month, when frustrated shoppers said the website and app crashed midway through placing their online orders.
Others said they couldn't log in to their accounts.
More than 1,000 people reported issues on Downdetector at the time.
Apps and websites can sometimes suffer outages, often when they are trying to make updates to their systems.
Earlier today, banking giants Halifax and Nationwide both reported problems.
Both are back up and running again now.
Meanwhile, both M&S and Co-op have experienced issues after falling victim to cyber attacks.
Both have been scrambling to get their stores up and running again properly after the attacks left them unable to take online orders and keep shelves stocked.
Can you claim compensation for outages?
Unlike with other essential services like broadband providers, there isn't a fixed compensation scheme for when supermarket websites go down.
However it's worth contacting Tesco if you've been left out of pocket because you were unable to access your account.
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Make sure you have evidence to hand, for example a delivery receipt, and contact Tesco's customer service.
For online grocery order issues you can call 0800 323 4040 which is free to call from landlines and mobiles.
How to save money at Tesco
EVERY little helps when it comes to saving money at Tesco.
The Sun's Head of Consumer Tara Evans explains how you can save money at the UK's biggest supermarket.
Clubcard points
Tesco first launched it's loyalty scheme back in 1995. You get one point for every £1 you spend in store. If you spend points in store then 100 points is worth £1. You can spend your points via its reward partners and get triple and even sometimes quadruple the value.
Extend Clubcard points
You can find lost Clubvcard points and find the last two years of unused vouchers by logging into the Tesco Clubcard site.
Clubcard prices
If you don't have a Clubcard then you will miss out on its cheaper Clubcard prices. However, don't forget to check prices before you shop because it might not be cheaper than elsewhere, especially on big value items like washing powder and loo roll.
Yellow stickers
Shops do vary the time they reduce groceries with yellow stickers but Tesco tends to be between 7pm and 9pm.
Save money if you shop online
If you get your Tesco food shop delivered then it might be worth buying a delivery saver pass to help cut the cost of delivery fees.
If you live near a Tesco then you can get click and collect slots of as little as 25p, so it might be cheaper than getting your food delivered.